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Customer Service

NEWSLETTER SUBSCRIPTION PROMOTION

Customers who join our mailing list will receive a 20% discount to use on their first purchase with Amadio Wines. Terms and conditions apply. Excludes freight. Discount cannot be used in conjunction with platinum club pricing. Discount does not apply to purchasing a platinum club membership.

 

SHIPPING & DELIVERY

All orders shipped by Hunter Express. Normal delivery times apply from Adelaide, South Australia. Signature required on delivery unless otherwise specified by the customer.

PRIVACY & SECURITY

Amadio Wines is committed to protecting your privacy. Your customer information will never be sold or transferred. We implement world-class security to safe-guard your data and online payments.

RETURNS & REFUNDS

Should you receive a product that appears to have been Damaged in Transit you can:

  1. Refuse to accept delivery of the product and demand the delivery company Return the product to Sender. We will then either:
    • provide you with replacement product if available;
    • provide you with an alternate product of your choice from our range to the total value of the damaged product.
  2. If you have already accepted delivery and then notice the product has been damaged during transit, we will either:
    • provide you with replacement product if available;
    • provide you with an alternate product of your choice from our range to the total value of the damaged product.

Should you receive a product that is different to the one you ordered, we will either:

  • pay for the return of the product and provide you with the correct product if available;
  • refund the difference in value if the received product is of lower value than the ordered product; or

Should you receive product that is faulty or corked, we will either:

  • pay for the return of the faulty or corked product and provide you with replacement product if available;
  • pay for the return of the faulty or corked product and provide you with alternate product of your choice from our range to the total value of the faulty or corked product.