Customer Service

Platinum Membership
Platinum Members can access their discount by logging in to the site. After items are added to the shopping cart, the discounts will be displayed on the order subtotal. For Platinum members who have not logged into the website previously, visit the Platinum Activation form to update your details and get started. Please call us with any questions.
Shipping & Delivery
All orders shipped by Allied Express. Normal delivery times apply from Adelaide, South Australia. Signature required on delivery unless otherwise specified by customer.
Privacy & Security
Amadio Wines is committed to protecting your privacy. Your customer information will never be sold or transferred. We implement world-class security to safe-guard your data and online payments.
Returns & Refunds

Should you receive a product that appears to have been Damaged in Transit you can:

  1. Refuse to accept delivery of the product and demand the delivery company Return the product to Sender. We will then either:
    • provide you with replacement product if available;
    • provide you with an alternate product of your choice from our range to the total value of the damaged product.
  2. If you have already accepted delivery and then notice the product has been damaged during transit, we will either:
    • provide you with replacement product if available;
    • provide you with an alternate product of your choice from our range to the total value of the damaged product.

Should you receive a product that is different to the one you ordered, we will either:

  • pay for the return of the product and provide you with the correct product if available;
  • refund the difference in value if the received product is of lower value than the ordered product; or

Should you receive product that is faulty or corked, we will either:

  • pay for the return of the faulty or corked product and provide you with replacement product if available;
  • pay for the return of the faulty or corked product and provide you with alternate product of your choice from our range to the total value of the faulty or corked product.